// Get in Touch

WE'VE GOT YOUR BACK

💬
● Live

Live Chat

Talk to a real person right now. Available 24/7 for order issues, delivery problems, and urgent inquiries.

Start Chat
📧
⚡ Fast Reply

Submit a Ticket

Fill out the form below for non-urgent issues. We respond to all tickets within 2–4 hours during peak hours.

Open a Ticket
🎮
Community

Discord Server

Join thousands of EpicCache buyers. Share tips, track drops, and get peer help in our official Discord.

Join Discord
// Submit a Ticket

OPEN A TICKET

We'll reply to your email within 2–4 hours. For urgent issues, use Live Chat above.
✓ Your ticket has been submitted. Check your inbox for a confirmation — we'll be in touch shortly.

FREQUENTLY ASKED

How long does delivery take? +
Most orders are delivered to your in-game account within 3 minutes of payment confirmation. In rare cases during high demand, delivery can take up to 24 hours. You'll receive a confirmation email as soon as delivery completes.
I didn't receive my item — what do I do? +
First, double-check that your in-game username was entered correctly at checkout. If it's been over 30 minutes and nothing arrived, open a support ticket above with your Order ID and we'll investigate immediately.
Can I get a refund? +
Refunds are available if an item was not delivered, arrived incorrectly, or a technical error occurred on our end. Requests must be submitted within 72 hours. Items already delivered in-game are considered fulfilled and are non-refundable.
Is my account safe when buying? +
We only require your in-game username for delivery — never your password. All transactions are encrypted. We have a strong track record with over 2.4 million fulfilled orders and a 98.7% satisfaction rate.
Which games do you support? +
We currently carry goods for 50+ titles including Skyfall Online, Mythic Realms, Kingdom of Vael, and many more. Browse the full catalogue on our Shop page — filter by game to find what you're looking for.
What payment methods do you accept? +
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and select cryptocurrency options. All payments are processed through PCI-DSS compliant payment gateways.